Smartlink SIM accounts are intended for use with selected products for security and medical monitoring purposes only.
Fair Use restrictions may be applied in the event of excessive or abnormal usage patterns such as that caused by a fault condition, a runaway device or a ‘hijacked’ device. Smartlink will alert the customer to abnormal use or activity by email or by phone using the contact details provided at the time of activation. If the fault condition persists and/or the customer cannot be contacted Smartlink reserves the right to suspend the SIM service to prevent network congestion or flooding of the recipient’s phone with excessive calls or SMS messages. A suspended service will be re-activated as soon as possible once Smartlink determines that the network or customer equipment fault/s have been rectified.